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Claims for damaged, defective, or misprinted items must be submitted within 25 days after receiving the order.
Email support@radiantartshop.com with:
Including photographs with your initial report will help us process the claim without unnecessary delays.
If the issue was caused by us or our fulfillment provider, we will provide a replacement or refund at no additional cost to you.
If your product arrives damaged, email a photograph of the damaged item to support@radiantartshop.com.
Once the claim is approved, we will provide a replacement at no additional cost.
Claims for packages lost in transit must be submitted no later than 25 days after the estimated delivery date.
We may ask you to confirm that the shipping address was correct and contact the shipping carrier to help locate the package.
If an order is confirmed lost in transit and the claim is approved, we will cover the cost of producing and shipping a replacement.
If tracking shows that an order was delivered, we will not provide a free replacement unless the carrier confirms that it was lost or delivered incorrectly. Before submitting a claim, please check around the delivery address and contact the carrier for additional delivery details, as packages may be left in an unexpected location.
If you provide an address that the shipping carrier considers incorrect or insufficient, the shipment may be returned to our facility.
Once the order has been returned and you have provided an updated address, you will be responsible for the cost of reshipping the order.
Shipments that are not claimed may be returned to our facility.
We will notify you when the order is returned. You will be responsible for the cost of shipping the order again.
We accept eligible non-defective returns from customers in:
For orders delivered outside these countries, returns for incorrect sizing, unwanted items, change of mind, or other non-defective reasons are not currently accepted.
Claims for damaged, defective, misprinted, or lost orders remain covered for all destinations to which we ship.
You may request a return within 14 days after receiving your order.
To qualify for a return:
To begin a return, email support@radiantartshop.com.
If the return is approved, we will provide the correct return address and shipping instructions.
Do not send an item back before receiving the return address from us. Returns sent without approval may not be accepted.
After shipping an approved return, please email us the return tracking information. We will notify you by email when the returned shipment is received.
Once the returned item has been inspected, we will notify you whether the refund was approved.
Approved refunds will be issued to the original payment method. Your bank or payment provider may require additional time to process the refund.
Returns for an incorrectly selected size, an unwanted item, or a change of mind are accepted only from customers in the eligible countries listed above.
These returns are subject to the standard return conditions, customer-paid return shipping, and the 50% restocking fee.
If you need a different item or size, the fastest option is to return the original item and place a new order.
This policy does not limit any mandatory cancellation, return, refund, warranty, or consumer protection rights provided by the laws of the country where the customer resides.