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Any claims for misprinted/damaged/defective items must be submitted within 25 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 25 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
Any returns or problems that occur because of an error on our part will be handled at our expense.
If you would like to exchange or return a product without any defect or due to a wrong size being ordered would be handled at your expense by placing a new order.
If you notice an issue on the products or anything else on the order, please sent a problem report to support@radiantartshop.com with information:
It is always best to include photos with your initial problem report to avoid delays.
After that, we will provide you with the correct shipping address.
Important! Please wait to receive this address from us before proceeding with shipping a goods.
We kindly request that you provide tracking information after sending.
When we receive a returned shipment, an email notification will be sent to you. Based on the reason for the return, we'll decide what the next steps should be.
Wrong Address - If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).
Unclaimed - Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment. You will receive notice once the order arrives back to our facility.
Order gets lost in the mail - For packages lost in transit, all claims must be submitted no later than 25 days after the estimated delivery date. But no worries! We'll cover the costs of reprinting and shipping a replacement order for you.
We may ask for your help before doing that, like confirming that the shipping address was correct. It would also be good to double-check that you got in touch with the shipping carrier to try locating the lost order.
Keep in mind that if tracking information states an order was delivered, we won't take responsibility and reship that order. In that case, any replacements would have to be at your expense.
There may be cases where the delivery was made, but the package was left in an unexpected location at the your address. You should reach out to the carrier and inquire if any additional details were left by the delivery person. For example: “Left under the table on the back porch."
The product is damaged in the mail - If something arrives damaged, send a photo of the damaged goods to support@radiantartshop.com, then we'll gladly send a replacement at no cost to you.